Service
Help & Frequently Asked Questions
Fast answers regarding orders, shipping, and returns.
Order & Payment
Do I need a customer account?
No. You can order as a guest. With an account you can view all orders, invoices and your wishlist in one place. My account
What payment methods are available?
Payment is securely processed via Stripe. You can see the currently available payment methods here and in the cart.
How do I redeem a discount code?
Enter the code in the cart field "Discount code" and click "Redeem". The discount will be applied instantly.
Are there gift vouchers?
Yes. Vouchers are available from €10 via email, valid for 3 years. Redeem in the shopping cart in the "Discount or Voucher Code" field – any remaining balance will be retained. Gift Voucher
Will I receive an invoice?
Yes. After payment you will receive your invoice by email; you can download it as a PDF at any time in your account.
Shipping & Delivery
Where do you ship to and how much does shipping cost?
We ship worldwide. Shipping costs and delivery times are displayed in the cart once you select your country.
When will my order arrive?
Each product page displays the estimated delivery date. As soon as your package is on its way, you will receive an email with the tracking number.
How do I track my shipment?
With order number and email address under "Order status" or in your account under "Orders". Order status
Do multiple items arrive in one package?
Not always. If you order multiple items, they may arrive in separate packages on different days – without additional shipping costs for you.
Returns & Complaints
Can I return an item?
Yes. You have a 14‑day right of withdrawal from receipt of the goods. Register the return online – you will then receive all information by email. Register a return · Cancellation policy
When will I receive my refund?
Once we receive the return, we will refund the amount via the original payment method. For a full cancellation, we will also refund the original shipping cost.
My item is defective or incorrect – what should I do?
Please contact us with your order number and, if possible, a photo. The statutory warranty applies; we will arrange replacement or refund. Contact
Account & Data Protection
How do I register?
Passwordless: You will receive a six‑digit code by e‑mail. Optionally, you may also use Face ID or fingerprint.
How do I unsubscribe from the newsletter?
Via the unsubscribe link in every e‑mail or in your account under 'Profile'.
No answer found? Please ask our chat in the lower right corner or write to us.
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